Frequently Asked Questions (FAQ)

Orders & Shipping

Q1: How long will it take to receive my order?
A: Orders are usually processed within 1–3 business days. Standard shipping takes 7–15 business days depending on your location.

Q2: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping costs and delivery times vary by country and will be shown at checkout.

Q3: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email to monitor your package in real time.

Products & Usage

Q4: Are your products medical devices?
A: Our products are designed as rehabilitation and supportive equipment, not medical cures. Please consult your doctor or therapist before starting any rehabilitation program.

Q5: Which product is right for me?
A: Each product page includes detailed descriptions and target areas. If you need personalized advice, please contact us at RehabMotion@outlook.com with your specific needs.

Q6: Are your products suitable for elderly users?
A: Yes, many of our rehabilitation aids are designed for seniors and individuals with limited mobility. Always use under professional or caregiver supervision when necessary.

Returns & Warranty

Q7: What is your return policy?
A: We accept returns within 30 days of delivery for unused products in original packaging. Please contact us before sending any returns.

Customer Support

Q9: How can I contact you if I need help?
A: You can reach us via email at RehabMotion@outlook.com or through our Contact Us page. We usually reply within 24 hours on business days.

Q10: Do you offer bulk/wholesale orders?
A: Yes, we provide special pricing for bulk purchases and business partnerships. Please contact business RehabMotion@outlook.com for details.

✨ Didn’t find your answer? Feel free to contact us — we’re here to help you on your recovery journey.